Pre-Sales Questions

1. Is there a minimum time contract/commitment?
2. Do you support my customers?
3. I am new to reselling, can you assist me?
4. Will my customer be able to trace you as my host?
5. How does your reseller plan work ?
6. How is billing handled ?
7. How much does it cost to become a reseller ?
8. Is my site backed up and how often?
9. How fast are your connections?
10. What are your server specifications?
11. What types of payment do you accept?
12. How do I transfer my site to Earth First?
13. Is there a 30 day money back guarantee for resold accounts ?

1. I changed my control panel password and now I can't get in.
2. Do you handle international domains ?
3. How do I set up new hosting accounts?
4. Do you have a secure certificate that I can use?
5. What is the path to perl?
6. Whats is the path to send mail?
7. Where should I put CGI scripts for my domain?
8. I uploaded my files, but I don't see my page?
9. Does the reseller account come with it's own cgi-bin directory.
10. Can I check my Stats without going through the Control panel?

1. Can I upgrade my plan or features later?
2. How can I check/change my account information?
3. What will happen when a site I hosts goes over the data transfer limit?

1. Is there a minimum time contract/commitment?
   Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time (see the user acceptance policies regarding this).
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2. Do you support my customers?
   No, we support you. You support your customers. In order to maintain anonymity we never have contact with your customers directly. Of course, we will be glad to help if one of your customers has a question you cannot answer for them, but all direct support from us is to you.
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3. I am new to reselling, can you assist me?
   Yes we can, we have a very well written manual on the Web Host Manager Control panel which you use to setup and manage your accounts. If you need help after reading the manual then simply ask, we want to help ensure your success.
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4. Will my customer be able to trace you as my host
   We try and stay as anonymous as possible. You will have anonymous nameservers IE: ns1.earth-earth-hosting.com. Or you have the option for a monthly investment of your own nameserver , so if your customer does a trace they will see only your name.
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5. How does your reseller plan work ?
   When you become a Earth First reseller you can resell web space loaded with superior features at whatever price you think is fair. Our pricing structure is very competitive. Our reseller plan allows you to become a full web hosting provider with minimal investment.
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6. How is billing handled ?
   We will bill you for all resold accounts monthly in advance. You will in turn bill your clients accordingly.
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7. Do you host Adult sites, warez sites or sites containing illegal material?
   No. Please see our User acceptance policies regarding this.
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8. How much does it cost to become a reseller ?
   There are no setup fees or minimum number of account sign-up with the Diamond plan or above and you can purchase our reseller plans.
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9. How fast are your connections?
   Our servers are located in Peak 10 data centers in Charlotte, Raleigh, Jacksonville, and Tampa. With Native LAN at 10 Mb, 100 Mb, to gigabit Ethernet connectivity and Burstable Bandwidth of up to 100 Mbps. The network is monitored around the clock. All Peak 10 Data Centers are engineered with multiple levels of security, uninterruptible power, redundant HVAC systems, fire suppression, and around-the-clock monitoring and management.
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10. What are your server specifications?
    Current servers are lightening Quick Dual 2.4 GHz Pentium III machines with 1 GB of RAM and 36 Gb SCSI drives.
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11. What types of payment do you accept?
    We accept Cheques, Automatic Payment. International Customers can pay by Visa, Mastercard, Amex, Dinners, Pay Pal or Cheque
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12. How do I transfer my site To earth first Servers?
    Step 1: Sign up with us just as if it was a new account.
    
    Step 2: Within an 4 hours you will receive an email from us stating that your account has been set up and issuing your an account number and information on accessing your account.
    
    Step 3: Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number of 208.65.128.94, you can put that number in a browser as http://208.65.128.94/~username/ to see what your pages will look like on our server. Detail instructions will be included in the sign up e-mail.
    
    Step 4: Then e-mail a domain name transfer request to the appropriate registrar company, the company that you initially registered your domain name through. Use the EarthFirst nameservers that are on the signup form when transferring your domain name.
    
    EarthFirst name servers:
    -Primary DNS Server hostname: ns.earth-hosting.com
    -Primary DNS Server address: 63.247.129.66
    -Secondary DNS Server hostname: ns2.earth-hosting.com
    -Secondary DNS Server address: 63.247.129.67
    
    Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name within hours. Please note: it sometimes takes up to 24-72 hours for the registrar (i.e. Domainz) changes to take place on all service providers globally. You may experience people not viewing your new site for this period.
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13. Is there a 30 day money back guarantee for resold accounts ?
    Yes, this is applies to all of our hosting services. It does not apply to domian names .
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1. I changed my control panel password and now I can't get in.
   Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
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2. Do you handle international domains ?
   We currently house domains from other countries, and can house any valid extension. We don't register these all these domains but can certainly host them.
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3. How do I set up new hosting accounts??
   You can set up accounts immediatly through your web host manager. More information on the web hosting manager is available here WHM Documentation
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4. Do you have a secure certificate that I can use?
   Yes, or you can use your own. Please contact us for more information about secure certificates.
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5. What is the path to perl?
   #!/usr/local/bin/perl The absolute path for CGI is: /home/username/public_html/cgi-bin (the script you choose may require the use of a trailing /, please check the installation instructions).
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6. What is the path to send mail
   /usr/sbin/sendmail
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7. Where should I put CGI scripts for my domain?
   All CGI scripts should be uploaded to the cgi-bin folder,located under the public_html folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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8. I uploaded my files, but I don't see my page?
   In the public_html directory put your index.html, page, then anyone going to domainname.com will still see that page This is the order in which the web server looks for a page to put up as the "home" page: public_html index.html index.html index.cgi index.shtml index.html welcome.cgi welcome.html index.htm Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.
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9. How do I get my email?
   If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
   Incoming mail (POP3) server: yourdomain.com
   Outgoing mail (SMTP) server: yourdomain.com
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10. Do the resold accounts come with it's own cgi-bin directory also?
    Yes Each virtual domain is a fully featured hosting package and gets its own directory and within that directory you have a separate cgi-bin directory for that site's cgi programs.
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11. Can I check the my Statistics with out going through the Control panel?
    Yes you can check the Webalizer Stats here: http://yourdomain.com:2082/tmp/username/webalizer/index.html
    AWS Stats Here
    http://yourdomain.com:2082/awstats.pl?config=yourdomain.com
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1. Can I upgrade my plan or features later?
   The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.
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2. How can I check/change my account information?
   Send an e-mail to and lets us know what you are after
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3. What will happen when a site I hosts goes over the data transfer limit?
   The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.
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